IT Technician Supervisor

Brunswick County is a vibrant coastal community located in southeastern North Carolina with approximately 47 miles of idyllic beaches and an abundance of quaint countryside. While consistently ranked one of the fastest-growing counties in North Carolina, Brunswick County is steeped in history and hospitality, and both residents and visitors enjoy a laidback atmosphere, close-knit community, and plenty of coastal charm.

At Brunswick County we are committed to preserving our resources and enhancing the lives of our community through exceptional service. Join our team of talented staff and embark on a career where you will make a difference in the lives of those we serve. Our employees are our biggest asset, and we offer competitive wages, a comprehensive benefits package, and opportunities for advancement.

Brunswick County is a vibrant coastal community located in southeastern North Carolina with approximately 47 miles of idyllic beaches and an abundance of quaint countryside. While consistently ranked one of the fastest-growing counties in North Carolina, Brunswick County is steeped in history and hospitality, and both residents and visitors enjoy a laidback atmosphere, close-knit community, and plenty of coastal charm.

At Brunswick County we are committed to preserving our resources and enhancing the lives of our community through exceptional service. Join our team of talented staff and embark on a career where you will make a difference in the lives of those we serve. Our employees are our biggest asset, and we offer competitive wages, a comprehensive benefits package, and opportunities for advancement.

• This is a repost of a current vacancy. Previous applicants will remain under consideration and need not reapply.**

Brunswick County is looking for an IT Technician Supervisor to join our Information Technology (IT) Department to perform routine to complex technical work in the design, maintenance, and troubleshooting of computer software, hardware, and mobile devices for County departments and employees. Supervising a team of IT Technicians, the IT Technician Supervisor will: respond to complex technical issues surrounding desktop, laptop, and mobile devices, Windows based, iOS and Android Operating Systems;

install software; follow work through to appropriate resolution; serve as senior level technical support for other IT Technicians and staff on hardware and software issues; and provide day-to-day leadership, guidance, and oversight to IT Technicians, ensuring high quality service delivery and adherence to departmental standards. Work includes:

• Mentoring and developing Technicians through coaching, training, goal setting, and providing regular performance feedback.
• Coordinating task assignments, monitoring workload distribution, and supporting Technicians in resolving complex technical issues.
• Assisting with the design and implementation of robust and scalable solutions to establish and maintain desktop hardware and software.
• Serving as the system administrator of electronic service request (ticketing) system.
• Serving as the department liaison with third party vendor of Managed Services for IT Service Desk.
• Serving as the asset manager of County owned computer hardware and ensuring that equipment is barcoded and accurately captured in department asset management system.
• Managing cellular inventory and ensuring mobile devises are enrolled in Mobile Devise Management (MDM) as appropriate.
• Working with other third-party vendors for support with computes, printers, and other peripheral equipment under warranty.
• Preparing and deploying end user devices by imaging, configuring, installing applications, testing for proper operation, and creating and…