Desktop Support/PC Technician
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IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Networking, Technologies & Support (NTS) is seeking a Desktop Support/PC Technician with 1-3 years of experience to provide day-to-day technical support for our client, a large medical university. This role will support PCs and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms.
Responsibilities Include:- Respond to requests for technical assistance via phone or electronically (tickets).
- Educate end-users on how to resolve various hardware and software problems.
- Diagnose and resolve technical hardware and software issues.
- Track and route problems and requests and document resolutions.
- Stay current with system information, changes, and updates.
- Setup new user hardware/ software.
- Maintain hardware and software inventory.
- Clone computer using imaging software; maintain clone images.
- Provide technical assistance for all printers and scanners.
- Provide technical assistance to users for network, VPN, web-based portal and wireless issues.
- Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.
- CompTIA A+ (preferred)
- 1 - 3 years' experience supporting Windows7/Win
10/365 desktop/laptop PCs. - Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
- Experience installing software, patches, updates on Desktops, Laptops, Servers
- Experience troubleshooting basic network, software, printing problems.
- Customer Service Experience a must!
Job Type: Full time
Pay: $18.00 - $21.00 per hour
Benefits:
Start on Day 91 of employment
Schedule:
M-F 7am-4pm or 8am - 5pm
- Competitive pay
- Medical, Dental, and Vision Insurance
- Paid Time Off and Holidays
- 401(k)
- Ongoing technical training and certification opportunities
- Career advancement within a growing technology company
- Opportunity to work on diverse and challenging infrastructure projects
At Networking Technologies + Support, you'll help build the technology infrastructure that keeps businesses connected. If you enjoy hands-on installation work, networking, and delivering quality solutions to clients, we'd love to hear from you.
Networking Technologies + Support (NTS) is an Equal Opportunity Employer.
Must be able to pass criminal background check, have a valid license and reliable transportation.
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