PEI Team Data Specialist. Closing date
Job in
Charlottetown, PEI, Canada
Listing for:
United Way Of Pei
Full Time
position
Listed on 2026-01-05
Job specializations:
Salary/Wage Range or Industry Benchmark: 40000 - 45000 CAD Yearly
CAD
40000.00
45000.00
YEAR
Job Description & How to Apply Below
We are hiring! Join the 211 PEI Team as a Data Specialist. Closing date is March 3, 2021.
211 is the source Canadians trust when seeking information and services to deal with life’s challenges. 211’s telephone service and website provide a gateway to community, social, non-clinical health, and related government services. 211 helps navigate the complex network of human services quickly and easily, 24 hours a day, 365 days a year, in over 100 languages. 211
PEI is a signature initiative of the United Way of PEI.
Position Title:211
PEI Database Specialist
Department:
Community Impact
Reports to:211 Service & Data Coordinator
Positions:
Full-time contract until December 31, 2021 (opportunity for extension pending funding)
Salary Range:
$40,000-$45,000
Job Summary:Under the general supervision of the 211 Service & Data Coordinator, the Database Specialist completes tasks and duties as assigned in the collection, organization, and maintenance of information in the 211 database. Records in the database are used by the 211 PEI Community Resource Navigators answering phone calls and by the public via the 211 PEI website. The specialist researches community and social service agencies, entering selected information about them and their activities into subject categories according to defined standards.
As a front-line contact with the public and service agencies, the employee is expected to present a professional image and respond in a manner consistent with the mission vision and values of 211 PEI and the United Way of PEI.
Key
Duties and Responsibilities:Ensures that all data related to 211 services is managed effectively and in accordance with Alliance of Information and Referral Systems (AIRS) standards including:Creating and updating records in the databaseConnecting with the appropriate contact person for each resource by phone or electronicallyAbstracting information from relevant print and electronic sources, and verifying accuracy and currency of the information with data sources and community contactsCategorizing information based on an established classification systemAssists in the development and review of internal 211 database standards or guidelines and ensures that data is managed accordinglyReceives new data, troubleshoots and resolves all manner of data quality issues that arise through regular contact with service providers, the general public, or 211 PEI staffMay be required to perform outreach education and/or attend meetings with service agencies or partners as requiredCreates and distributes reports, either ad-hoc or system generatedParticipates in system testing and troubleshooting, and working with vendors to rectify identified issuesMonitors, tests, and updates the 211 PEI websiteSuccessfully completes any required training to fulfill these duties (AIRS certification)Other duties as may be assigned from time to timeEducation/
Experience:Certificate or diploma in the field of libraries, information management, human services or equivalentRecent related experience of one to two years; or an equivalent combination of education, training, and experience; or other qualifications determined to be reasonable and relevant to the level of workAssets:
Website content managementBusiness Intelligence (BI) experienceDemonstrated interest or experience in the non-profit or volunteer community service sectorExperience in a similar role in a nonprofit/social enterprise/impact business organizationBilingualism (French and English) in both the oral and written languageJob
Skills and Abilities:Education in or experience with manipulating information within database structuresEffective communication skills, both oral and written. Records include summarizing information to create succinct and original content used by the public and 211 PEI community resource navigatorsAbility to research, summarize, and organize information, giving exact attention to detailData entry/data management experienceStrong knowledge and understanding of community services sectors (in PEI an asset)Understanding of data analytics and applications within the social services sectorA positive and proactive outlook with an ability to work…
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