Team Manager Twilight

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner‑led customer service that is distinctively Waitrose, passionate Partners serving food lovers.

Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.

In addition to your contractual pay, any time worked between 22:00 – 06:00 will attract Night Premium at a rate of £4.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

• Using your commercial skills to maximise sales and profit while minimising wastage.
• Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
• Improving and maintaining customer satisfaction.
• Using your people skills to manage your team, from leading and inspiring to people‑related tasks like organising holidays and managing absences.
• Create a supportive culture of care, belonging, pace and productivity.
• Engage and lead partners in delivering and embedding change consistently and effectively within your shop.

Experience of leading a team in a fast‑paced, customer focused environment.

• People Management skills.
• Able to demonstrate an innate passion for and understanding of retail.
• Resilience to support and plan your team's response to change.
• Ability to influence stakeholders.
• Advanced communication skills.

• Experience of supporting with the Disciplinary and Grievance process.
• Regulatory Compliance Management.
• Personal Licence Holder.
• Food Hygiene Level 3.

We're the largest employee‑owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant  continue to innovate, adapt and diversify, ensuring that we are never unknowingly undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.

As Partners we all share responsibility for ownership and in its rewards, we use our voices to contribute to our success. We work together through good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong, embracing our differences and creating an environment where we're free to be ourselves and can thrive.

Growing ourselves individually, and as a collective.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.