Service Improvement Programme Lead

Position: SERVICE IMPROVEMENT PROGRAMME LEAD
Main purpose of the job: To lead a short-term digital exploration project within Adult Social Care, identifying potential use cases for emerging technologies to improve Adult Social Care processes. The role will involve formulating a robust business case, analysing options and return on investment, and working collaboratively with internal ICT, Digital, and Business Change teams to explore opportunities for internal solutions and alignment with the Medway 2.0 programme.
A key part of the role will be engaging with internal staff, people with lived experience, the voluntary and community sector, and external partners to determine requirements and ensure co-production of proposed solutions.
Liaise with stakeholders in a way that promotes the One Medway Council Plan and embeds our values and behaviours.
Accountabilities and outcomes: Research and identify potential applications of new technologies (e.g. automation, AI, digital platforms) within Adult Social Care processes to improve efficiency and outcomes
Prepare a comprehensive business case including cost-benefit analysis, ROI projections, and risk assessment for proposed digital solutions
Engage with Adult Social Care operational teams, frontline staff, and managers to understand pain points and opportunities.
Consult with people with lived experience, carers, and advocacy gr5oups to ensure solutions meet real-world needs
Work collaboratively with VCS organisations and external partners to identify integration opportunities and best practices
Liaise with ICT and Digital teams to assess feasibility of internal builds and integration with existing systems
Work closely with the Business Change team to identify synergies with the Medway 2.0 programme and with the Adult Social Care Transformation Team to ensure alignment with wider transformation objectives. Ensure outcomes are in line with legislative frameworks, policies and standards, and meet the strategic aims of Adult Social Care.
Apply structured project management approaches to deliver outputs withing agreed timescales. Maintain clear documentation of findings, recommendations, and decision-making processes.
At the discretion of the Head of Service, such other activities as may from time to time be agreed consistent with the nature of the job described above.
Key Corporate Accountabilities: To work with colleagues to achieve service plan objectives and targets.
To understand and actively keep up to date with GDPR responsibilities, including completing regular refresher training.
Safeguarding is everyone s responsibility: all employees are required to act in such a way that safeguards the health and well-being of children and vulnerable adults.
As a corporate parent, all council employees are responsible for ensuring the well-being and positive outcomes of Medway s care-experienced children and young people.
To participate in the Performance Appraisal process and contribute to the identification of own and team development needs utilising the Career Progression Framework.
Work in accordance with the Equality Act 2010 and the Public Sector Equality Duty to eliminate unlawful discrimination, harassment and victimisation. Promoting equality of opportunity, fostering good relations and improving the quality of life and opportunities for everyone living and working in Medway.
To ensure full compliance with the Health and Safety at Work Act 1974, the Council's Health and Safety Policy and all locally agreed safe methods of work.
To fully understand and be aware of the commitment to the duty under Section 17 of the Crime and Disorder Act 1998 to prevent crime and disorder.
Promote the Medway Carbon Neutral by 2050 commitment; supporting the Council action plan to ensure we play our part in addressing the climate emergency.
Medway Council is a Category One responder in relation to the Civil Contingencies Act (2004) and as a result all staff working for the Authority may be asked to carry out Category One response duties or stand into the role of another member of staff who is responding to a Major Civil Incident.
Organisation: This role reports to the Head of Transformation and Improvement
The post holder will not be required to line manage others but may be required to direct, coordinate or train other employees.
The post holder will be required to liaise with all stakeholders both internal and external to the organisation.
Working Style: HYBRID - a flexible working arrangement whereby an employee can undertake their work either in the office and/or partially or mainly from home on a temporary or permanent basis.
Person specification All criteria at level A are considered essential unless stated otherwise.
Qualifications Level A Educated to degree level in project management or equivalent level qualification.
Level B (in addition to level A criteria) Willingness to work towards qualification in change management
Level C (in addition to levels A and

B) Evidence of continuous professional development
Completion of qualification in change…