Advisor HR - 2nd Shift - Obion County Plant

Job Details:

Job Details:

Job Details:

Job Profile

Summary:

This position will provide process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via Service Now), chat, and phone support. Responsibilities include managing high volume walk-up support, incoming support calls routed to the People Operations team, resolving first-level support requests, and handling other related tasks as needed. Some of these processes include intake data, update team members' personal information, HR system navigation, and LOA support and navigation.

In addition, this role will monitor HR inboxes and respond directly or elevate issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership.

Key Responsibilities:

Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support)

Review and update of key business processes and general master data components

Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met

Requirements:

• Education:
  
  Bachelors degree or equivalent combination of education and experience
• Experience:
  
  2+ years relevant customer support role and past data entry experience
• Computer
  
  Skills:
  
  Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and Power point. Understanding of HR systems and processes is a plus.
• Communication
  
  Skills:
  
  Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written
• Special
  
  Skills:
  
  Must possess excellent customer service, basic analytical and trouble-shooting skills, planning and organizational skills. Must be detail-oriented and work well in a team environment. Must be able to work in a fast-paced environment. Must be able to multi-task when applicable. Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization. Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints.
  
  Perseveres to locate necessary data quickly to support customer resolution;
  Consistently delivers high-quality, timely work resulting in highly satisfied customers;
  Passion for learning;
  Familiarity with SAP/HR and Workday not required but highly valued; and team player.
• Supervisory:
  No.
• Travel:
  No travel

All professional team members are expected to demonstrate responsible use of approved AI tools, including safeguarding sensitive information, adhering to company policies, and validating AI-generated outputs. Individual Contributors should demonstrate the ability to integrate AI into daily work, improve efficiency through AI-enabled solutions, evaluate outputs critically, and apply professional judgment when using AI. People Leaders should demonstrate the ability to drive responsible AI adoption, enable effective use of approved solutions, identify opportunities to improve team performance through AI, and ensure accountability for the quality and accuracy of AI-supported outcomes.

Relocation

Assistance Eligible:

No

Work Shift:

2ND SHIFT (United States of America)

Pay Range/Rate:

$20.67 - $35.10

Incentives:

Annual Incentive Plan:

No

Long-Term Incentive Plan:

No

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