Service Advisor

Role:

Service Administrator

Chelmsford CM1

Monday to Friday 8.00am to 6:00pm

£28,000

An excellent opportunity has now arisen for an Service Advisor to join our client’s successful company.

• Competitive hourly rate
• Friendly and supportive team environment
• Opportunities for development and progression
• Free on-site parking

• Greet customers warmly, ensuring they feel welcomed and attended to promptly
• Accurately record customer and vehicle details, along with clear job instructions
• Liaise with the Service Manager and Workshop Team to monitor job progress and updates
• Keep customers informed of any changes, ensuring a high level of communication throughout
• Manage the workshop loading schedule to optimise workflow
• Prepare and issue accurate invoices for both cash and account customers
• Handle customer queries and resolve any issues in a professional and timely manner
• Ensure warranty information and relevant details are recorded correctly
• Coordinate with the Parts Department to manage orders and upcoming bookings
• Maintain accurate filing of job cards and related documentation
• Provide general administrative and operational support as needed across the service department

• Deliver exceptional customer service and maintain strong client relationships
• Ensure all administrative processes are completed accurately and efficiently
• Support workshop operations through effective communication and scheduling
• Identify opportunities to improve efficiency and service quality
• Contribute to a positive team culture by being proactive, adaptable, and solution-focused
• Adhere to all company policies, health and safety, and quality standards

• Strong communication and organisational skills
• High attention to detail and accuracy
• Experience in a customer service or administrative role
• Ability to multitask and prioritise in a busy environment
• Competent IT skills (MS Office and internal systems)
• A confident, proactive, and professional approach

I f you are interested in this role, please apply below with your most recent CV.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.