Call Centre Operative and Dispatcher

Call Centre Operative and Dispatcher

We are currently recruiting for a friendly, hardworking call centre agents and dispatchers to work within our busy 24 hour Customer Contact Centre in Writtle, Chelmsford (CM1 3ST
). This role will require flexibility to work across a range of shift patterns which will include evenings, weekends and bank holidays to cover our hours to meet 24 / 7 demand.

This is the ideal role for someone with a passion for customer service, who is comfortable within a fast-paced environment, and who has the personality to complete sales and promote our brand positively. If you are vibrant, enthusiastic, and driven this is the perfect role for you. Our call centre team are fun, friendly, and work hard together to ensure the goals of the team are met.

• You will be liaising with other departments to provide two-way communication in a professional, courteous and prompt manner. Effectively working with customer care teams on issues that require attention and providing a timely resolution to any issues or queries.
• You will be responsible handling all customer bookings such as telephone enquiries, email bookings, web and app bookings.
• Dealing with both new and existing customers
• Converting quotes provided into sales
• Problem solving and dealing with difficult calls and customers
• Providing a friendly professional service and promoting our brand in a positive manner
• Taking a high volume of calls during busy times
• Associated administrative duties
• Deal with enquires from drivers and highlight significant issues to the Management Team.

• Administrative experience preferably within a contact centre environment
• Able to understand bespoke systems and be proficient in all Microsoft Office Products
• Excellent customer service skills
• Calm, professional manner
• Target driven and motivated
• Friendly, hardworking and able to work as part of a team

Full-time or Part-time available – Various hours The role pays between £MW and £11.00 per hour. Company benefits include of holidays, overtime and team evenings out.