Customer Service Advisor

A client of ours in the Chelmsford (Writtle) area are recruiting a Customer Service Advisor to join their team. This is a full-time permanent position working a two-week varying rota (hours below) and paying £27,000 per annum depending on experience.

Please note that you must be able to drive due to the location of the business.

• Ensure a high level of customer service by telephone, live chat and email
• Advising customers on our range of products
• Processing orders over the phone
• Resolving delivery issues and tactfully dealing with occasional complaints
• Replying to enquires via email, live chat and over the phone
• General administrative tasks.
• Continually develop and increase product knowledge.

• Excellent verbal and written communication skills.
• 1+ years' experience within a call centre and customer service position
• Complaint handling experience.
• Positive, can-do attitude.
• Computer literate.

• Bonus scheme
• Casual dress
• Employee discount
• Free on-site parking

• Week 1:
  Monday 7:30am - 5:00pm, Tuesday - Thursday 8:00am - 5:00pm and Friday 8:00am - 4:30pm
• Week 2:
  Monday 8:00am - 5:30pm, Tuesday - Thursday 8:30am - 5:30pm and Friday 8:00am - 4:30pm

If you feel like you meet the above criteria & would like to be considered for this Customer Service Advisor position, please apply with your CV and contact Abi at Prime Appointments for a confidential chat. #office jobs