Real Estate Claims Handler - Public Liablity

Job Title: Real Estate Claims Handler - Casualty

Location: Chelmsford (Hybrid - 4 days in office, reducing to 3 post-probation)

Salary: £30,000 – £35,000

The opportunity:

This is a fantastic opportunity for an experienced Claims Handler to join a collaborative and growing Real Estate division. You’ll manage a caseload of UK and European Public Liability claims from first notification through to settlement, working closely with clients, brokers, and insurers to deliver a high-quality, efficient service.

Your responsibilities will include:

• Managing UK and European Public Liability claims (injury and property damage) from cradle to grave.
• Conducting detailed desktop investigations to assess policy coverage, liability, and reserve requirements.
• Liaising with clients, insurers, brokers, and internal teams to move claims toward swift and fair resolution.
• Proactively managing claim files, tasks, and diary actions.
• Preparing clear and accurate client reports, MI data, and invoicing.
• Ensuring compliance with technical procedures, internal standards, and GDPR requirements.

About you - Knowledge and Experience:

• A minimum of 2 years’ experience handling Public Liability claims (beyond broking exposure).
• Experience handling property claims is desirable but not essential.
• Confident working both independently and within a technical team environment.
• Familiarity with the UK low-value claims portal;
  European claims experience is a plus.
• Strong communication skills, with the ability to prepare clear reports and manage stakeholder relationships.
• Highly organised, with the ability to prioritise and progress files proactively.
• Working towards a recognised claims qualification is desirable.

Benefits:

• Life Assurance (Death in Service) Scheme
• Company Private Healthcare Scheme
• Pension Scheme
• 25 days holiday
• Employee Assistance Programme
• Financial support with relevant qualifications after probation period complete.

If this opportunity sounds like it could be of interest to you – or someone you know – we’d love to hear from you!