Customer Support Liaison Officer - VIC

This role would suit someone that is looking to kick start their career in a fun and supportive team environment, with excellent growth prospects.

You will apply your previous customer service experience to perform the following principal duties:

• Cooperate and liaise with technical team and share information across the organisation.
• Perform quality service at first point of contact.
• Handling all inbound and outbound calls from ATM/Cash Recycler/Cash Express/Cash Redemption Terminal customers, and cardholders.
• Liaising and coordinating with external third-party service providers to resolve issues.
• Provide technical assistance and support to resolve ATM/Cash Recycler/Cash Express/Cash Redemption Terminal faults and issues until resolved

• Friendly team player
• Logical thinker (we can teach you the technical stuff)
• Technical aptitude
• Previous experience with call management systems and monitoring systems

Get in touch with our trained Support Team, who are standing by to assist you with your enquiry.