Group Bookings Advisor

Cotswold Cheltenham is looking for a Bookings Advisor/Automotive Contact Centre Operative.

You will be welcomed into a friendly, motivated and highly successful team working within a state of the art facility. As a Bookings Advisor you will be focused on ensuring that a high level of customer care is given throughout the customer journey. The role is fast-paced in a process driven environment where you are rewarded for excellent achievements with incentives.

• Obtain relevant information from the customer regarding their repair to ensure all necessary work can be carried out.
• Confirm with the customer their check in time and the duration that their car will be on site.
• Arranging with customers if any alternative transport is required, and booking them into a courtesy vehicle.
• Check vehicle history and identify if any additional work is required such as recalls, service pack and warranty details.
• Seizing opportunities to upsell products and services when they arise.
• Confirming and updating vehicle details, customers address, contact numbers and email address for each booking.
• Capturing/updating GDPR preferences.
• Advise customers with a guide price for the routine servicing and repair to their vehicle.
• Targeted outbound campaigns – including upselling services to our existing clients.
• Identifying and overcoming objections.

Working hours:

41.25 Hours Monday to Friday with a rota on Saturday

If you are driven, dedicated to delivering an exceptional customer experience and have a passion for working within a premium brand then this is a fantastic opportunity to develop your career with one of the largest BMW and MINI retailers in the country. The successful candidate will have previous experience within a customer experience role and preferably have experience with working on telephones.

• 32 days annual leave pro rata for part-time employees (inclusive of bank holidays)
• BMW Academy Training – Full manufacturer technical certification training with progression to become a Master Technician – Including electrical & hybrid maintenance.