Electronics Product Support Engineer

Overview

We are seeking a Product Support Engineer who thrives on making a strong personal contribution and who is motivated to help make the organisation a little better every day. You want to deliver – for our customers, for the business and for yourself.

Supported in Cheltenham, you will join our Product Support Engineering Team, supporting the in‑service performance of display and controller products to a diverse range of customers. As a highly motivated and enthusiastic individual, you will solve problems, drive improvements, and maintain our excellent performance.

• Support in‑service customers with technical/engineering queries to ensure product performance meets expected requirements.
• Use FRACAS tools to monitor product health and identify opportunities to improve performance.
• Lead investigations into product failures and use root‑cause corrective action methodologies to recommend fixes/implement them into fielded product and ensure lessons are learned to prevent recurrence.
• Support the introduction of new products into service, ensuring product, processes and approved maintenance data are ready.
• With time and experience, be coached through attaining airworthiness authorisations to approve changes to products and open doors to more senior positions.

Problem solving is at the core of what we do. You will be qualified to a Degree or above in an electronic discipline or have an equivalent relevant level of experience and knowledge. An understanding of displays and controllers operation would be ideal and you will be comfortable with using engineering drawings, schematics and specifications. You must demonstrate that you can manage multiple projects while maintaining attention to detail and adherence to regulations.

• You will be a good team player who is capable of operating in a cross‑functional environment, while equally capable of working on your own with an analytical approach and keen attention to detail.
• You will have strong organisational and communication skills, be energetic and self‑motivated, with an ability to self‑manage tasks and priorities.
• Whilst not essential, knowledge of avionic computing and interface systems would be an advantage.

We support and encourage flexible working arrangements where possible, recognising the benefits to employees of having a positive work‑life balance.

• Performance‑based annual bonus
• Non‑contributory pension
• Life assurance
• Group income protection
• Private medical cover
• Holiday – hourly equivalent of 26 days, with flexible option to buy or sell

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Further details regarding the requirements for BPSS clearance can be found at BPSS.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post.

Relocation Assistance Provided:
No