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IT Project Manager

Director of AI-Driven Customer Enablement

Job in Cheltenham, Gloucestershire, GL50, England, UK
Listing for: Zalando GmbH
Full Time position
Listed on 2025-12-20
Job specializations:
  • IT/Tech
    IT Project Manager
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading online retailer is seeking a strategic Director of Customer Enablement to lead customer-facing processes and optimize operations. This role involves defining a customer operations strategy, managing the resources and budget, and implementing AI-powered ITSM solutions. The ideal candidate has over seven years of leadership experience in customer service and a strong background in IT service management or SaaS environments.

Enjoy a flexible work model with various employee benefits.
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