Customer Support Technician

Technical Support Advisor (Trainee Opportunity) Salary: £26,000  Overtime

Hours:

37.5 hours per week

The Role We are seeking a customer-focused and proactive Technical Support Advisor to join our team. This is a varied office-based role supporting customers with technical queries, troubleshooting issues remotely, and providing exceptional customer service. This opportunity offers excellent training and development for someone with strong communication skills, a problem-solving mindset, and a desire to build a career within technical support.

Key Responsibilities Provide technical support and assistance to customers via phone and email. Diagnose and troubleshoot customer issues remotely. Complete detailed and accurate technical reports and records. Maintain high standards of customer service at all times. Proactively resolve technical issues and customer concerns. Handle customer enquiries efficiently and professionally. Maintain accurate customer records and update internal systems. Liaise with internal departments to ensure customer issues are resolved promptly.

Attend technical and in-house training as required. Support continuous improvement initiatives within the customer support function. Skills & Experience Strong customer service and communication skills. Excellent problem-solving and analytical abilities. Good attention to detail and administration skills. Ability to work independently and manage your workload effectively. Strong IT skills and confidence using various systems and software. Previous customer service, technical support or helpdesk experience would be advantageous but is not essential, as full training will be provided.

What's on Offer £26,000 salary. Overtime paid above 37.5 hours per week. Full product and technical training. Ongoing development and career progression opportunities. Supportive and collaborative working environment. Opportunity to develop within a growing technical support team.