Operations Coordinator

Operations Coordinator

Cheltenham | £25,000 - £27,000 DOE | Full-time | 37.5 hours per week | Hybrid (minimum 4 days in office)

Are you passionate about travel and delivering seamless, unforgettable experiences? Do you thrive in a fast-paced environment where organisation and attention to detail are key?

This is a fantastic opportunity to join a luxury travel company based in central Cheltenham, working alongside a friendly and supportive team who share your passion for creating memorable journeys for clients around the world.

• £25,000 - £27,000 depending on experience
• 357.5-hour working week
• 25 days holiday + bank holidays
• Opportunities to travel!
• 6% pension contribution
• Private health insurance
• Discounted gym membership
• Health and wellbeing support
• Modern office environment with free coffee and snacks
• Hybrid working: 1 day from home, 4 days in the office
• Full training and a clear progression plan to support your career growth

• Confirm and manage hotel bookings, ensuring all services remain within budget
• Arrange transport, tours, attraction tickets, and dining reservations
• Negotiate supplier rates and make necessary adjustments to ensure smooth tour delivery
  
  Liaise with travel advisors to communicate updates and requirements
• Accurately cost additional client requests and manage related documentation
• Prepare detailed itineraries and tour documents for both guests and suppliers
• Oversee tour progress to ensure every element runs as planned
• Resolve guest queries and support other departments when required
• Proactively identify and resolve potential service issues before they arise

• Excellent communication and organisational skills
• A genuine passion for travel and customer experience
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Confident working under pressure and meeting deadlines
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
• Collaborative approach and strong relationship‑building skills with colleagues and suppliers

• Experience in travel coordination, hospitality, or a related customer‑facing role
• Previous experience within a fast‑paced environment is a must! Hospitality or commercial settings!
• A second European language (beneficial but not essential)

If you're ready to combine your love for travel with a rewarding, fast‑paced role in a supportive and inspiring environment — this could be the perfect next step in your career. For immediate consideration send your CV to Ellie Tunnicliffe at i2i recruitment today.