User Experience; UX Lead

Vo Co Vo  specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 250,000 users across more than 10,000 locations in 21+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK.

As User Experience (UX) Lead, you will report to our Global Product Director and play a key role in shaping and elevating the User Experience function at Vo Co Vo , championing a user‑centric mindset across our product ecosystem.

You’ll play a pivotal role in ensuring Vo Co Vo  continues to set the standard in voice communication technology, delivering solutions that feel intuitive, seamless and genuinely delightful for the people who use them every day. You’ll be energised by the chance to build, influence and deliver world‑class experiences at scale.

This is a hybrid position with potential travel up to three times per week, led by customer needs. This may include attending customer workshops, visiting stores or participating in onsite sessions. We’re looking for someone who is able to meet with our core team once per week in our Cheltenham or Oxfordshire (Shipton‑under‑Wychwood) offices, with the additional ability to travel for the aforementioned customer workshops, store visits or onsite sessions.

We’re looking for someone who brings both expertise and passion to the craft of user experience. You’ll ideally have:

• Significant experience in a senior or lead UX role, supported by a portfolio of work.
• Experience in the leadership and growth of a team through mentorship, guidance and line management.
• Excellent communication skills, with the ability to tell a compelling story and advocate for UX best practice in a way that resonates with different audiences.
• Confidence presenting and clearly articulating ideas, insights and design decisions.
• Previous experience defining, shaping and communicating a clear UX vision and strategy.
• A deep understanding of User‑Centred Design principles, including user research, product and content design, service design and accessibility standards.
• A creative and innovative mindset, with the ability to solve complex problems with solutions that feel simple and intuitive.
• The ability to frame a problem, understand user needs and translate them into experiences that enhance satisfaction and engagement.
• Proficiency with modern design tools (e.g. Figma) and experience developing design guidelines.
• Proficiency in the design of responsive web applications and/or digital platforms.
• The ability to research and evaluate markets and competitor landscapes.
• Strong experience gathering, interpreting and applying research and data to uncover meaningful customer insights.
• The know‑how to measure and demonstrate the success of a product or feature.
• Exposure to cross‑functional ways of working and the ability to embed design‑led principles and methodologies.

• Experience working with hardware/software centric solutions and exposure to hardware design.
• A degree in a UX design related field.
• Experience working in a scale‑up environment, utilising Agile or Lean methodologies.

• Lead, champion and position the UX function to further drive Vo Co Vo  on our journey to User‑Centred Design.
• Define, shape and communicate the vision and strategy for UX and design at Vo Co Vo .
• Foster, encourage and champion a strong problem‑solving attitude through creativity and innovation within the UX team.
• Develop strong and meaningful relationships to promote excellent collaboration cross‑functionally.
• Partner closely with Product, Engineering and all teams across the business to promote design excellence and best practice.
• Conduct and deliver in‑depth customer, competitor and market research,…