Mega Walk-In Drive at TCS Team Lead – Force Administration; WFA

Position: Mega Walk-In Drive at TCS Hiring for Team Lead – Work Force Administration (WFA)
Mega Walk-In Drive at TCS Chennai - Hiring for Team Lead – Work Force Administration (WFA)

Job Title:

Team Lead - Work Force Administration (WFA)

Date:
December 13th, 2025 Saturday

Timings: 10:00 AM – 12:30 PM IST

Venue: 200 Feet Radial Rd, MCN Nagar Extension, Thoraipakkam, Tamil Nadu 600097, India

Shift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office only

Experience

Required:

10-12 years

Employment Type:

Full-Time

JD :
Kindly refer to the end of the post

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview

- Step 1:
Visit
- Step 2:
Click to login
- Step 3:
Click New user (Register with us)
- Step 4:
Select "BPO" in areas of interest and complete the registration. (Fill the details)
- Step 5:
Once completed, your TCS no. will be generated which starts from EP2025

XXXX.
- Step 6:
You will receive the EP number on your personal e-mail .

Mandatory Documents to carry:

- TCS Online Application Form
- Hard Copy of Resume
- 2 Copy Recent Passport Size Photographs
- Original and photocopy of Govt.  (Aadhaar Card or PAN Card)

Eligibility:

- Minimum 15 years of regular, full-time education (10 + 2 +
3)
- Should be flexible with night shifts & rotation shifts

Must have skills:

- Experience in WFA
- Experience in handling Clients: escalations and reviews as well as daily interactions.
- Should have handled a team of 15+ associates for a client

Other

Required skills:

- Lead teams providing Tier HR helpdesk support to the Employees, Line Managers, Vendors and 3rd parties
- Team management, Team engagement and Succession planning
- Ensure appropriate staffing as required
- Financial and contract Management
- Ensure policies and procedures are followed and Zero noncompliance across the engagement
- Ensure the Service Levels are met consistently
- Ensure data privacy requirements are followed with upmost focus. Drive regular awareness
- Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures
- Manage expectations from client stakeholders and internal leadership
- Prepare and present data in internal and client governance forums.
- Ability to drive a culture of high performance, continuous improvement and motivate the teams
- Gather insights from the customer regarding seasonal spike in volumes, forecasting and arrange appropriate staffing

Good to Have

Skills:

- Preferred experience on Country regulations