Fraud Operation Associate; Fresher's

Position: Fraud Operation Associate (Fresher's can apply)
About Poshmark

Poshmark is a leading fashion resale marketplace powered by a vibrant, highly engaged community of buyers and sellers and real-time social experiences. Designed to make online selling fun, more social and easier than ever, Poshmark empowers its sellers to turn their closet into a thriving business and share their style with the world. Since its founding in 2011, Poshmark has grown its community to over 130 million users and generated over $10 billion in GMV, helping sellers realize billions in earnings, delighting buyers with deals and one-of-a-kind items, and building a more sustainable future for fashion.

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Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and over a million sellers, Poshmark brings together a vibrant community everyday to express themselves and share their love of fashion.

Do you love justice and making this world a better place If you have a passion for investigating and fighting cyber fraud, we want to talk to you! We are looking for that unique individual who loves problem-solving, analyzing data or people, and 'getting things done' in a fast-paced tech environment.

Job Description

Poshmark is looking for a  Fraud Operations Associate   who will focus on fraud detection and solve fraud-related issues. In addition to operational work, you will evolve our processes and help develop scalable solutions to fraud prevention. The Fraud Associate will play a critical role in making sure that our marketplace is trusted and safe. This is an entry-level position and perfect for a recent graduate or someone looking to pivot into a fraud mitigation career.

Candidates must be able to work a Tuesday-Saturday/Sunday-Thursday schedule/Wednesday-Sunday.

Responsibilities

Effectively review & investigate purchases or events to identify fraudulent behaviors
Investigate users and orders in a thorough, unbiased and fair manner
Use back office tools to take appropriate actions on user accounts or orders
Provide stellar assistance to our users regarding fraudulent charges & activities
Collaborate with the Payment and Support teams to troubleshoot issues
Interact with the Poshmark community about sensitive issues in a professional manner

6-Month Accomplishments

Familiar with Poshmark policies, processes, and procedures
Familiar with all Poshmark internal tools
Learn about all fraud types and become comfortable making decisions
Work independently and cross functionally to streamline processes to improve fraud processes

12+ Month Accomplishments:

Complete and exceed all 6-month responsibilities
Become a master in fraud and be able to determine all fraud types with no additional help
Work on a few ongoing projects at a time

Desired Skills

New graduates are welcome
Great attention to detail & highly organized
Passionate about community & helping our users
Strong work ethic.
Excellent verbal & written communication skills
Endless patience & contagious positive energy
Confidence to work with upper management
Collaborative personality