Service Desk Walkin

Position: Service Desk Walkin 10th Jan 26 - Saturday
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
What we are looking for
Role:
Service Desk
Experience Range: 3 – 6 Years

Location:

Chennai
Interview:
Walkin 10th Jan 26
Venue:
Chennai-GS 4 2F - Siruseri Location
Must Have:
Should be customer centric and understand the Service Desk (SD) support function.
Candidate should be proficient in written and verbal English to provide the required IT services.
Candidate must be ready to provide the support over the Phone Calls, Chat and other SD Channels.
Ready to work support during weekend also as per monthly roster.
Work and resolve Incidents and Service Requests tickets associated with Service Desk Support function.
Provide break fix support, Remote software installation, IT applications, advice and assist to Customer Users, as needed.
Remote Support to Provide equipment and hardware support including laptop, desktop devices, mobile devices, direct attached printers, local printers, scanners, and wireless networking etc.
Certification:
Any relevant certification (Preferred).
Good to Have:
Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues

Essential
:

Flexible working in 24
* 7 environmen
tFlexible to work on weekend
sGood communication skills to deal with custome
rEnd-to-End knowledge of activities being don
e

Minimum Qualification:

• 15 years of full-time educatio
n
• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable

)