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Job Description & How to Apply Below
Responsibilities Provide technical support to end-users for hardware and software issues.
Troubleshoot and resolve desktop and laptop issues, including operating system, application, and peripheral problems.
Install and configure operating systems and software applications according to company standards.
Maintain and support network connectivity and ensure proper functionality of network devices.
Document and track support requests and resolutions in a ticketing system.
Assist in maintaining inventory of IT assets and equipment.
Provide training and support to users on new technologies and software.
Skills and Qualifications 3-4 years of experience in desktop support or related IT support roles.
Strong knowledge of Windows operating systems, including installation, configuration, and troubleshooting.
Experience with hardware components such as desktops, laptops, printers, and peripherals.
Familiarity with Active Directory and user account management.
Understanding of networking principles and protocols (TCP/IP, DHCP, DNS).
Excellent communication skills, both verbal and written.
Ability to work independently and in a team environment.
Problem-solving skills and a customer-oriented mindset.
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