Technical Customer Support Lead

#_for Canvendor

#Hiring:
Technical Customer Support Lead (5+Years Experience) | Chennai |

Location:

Chennai

Experience:

5+ Years
Notice period:
Immediate to 30days
Skills Highlighted:
Customer Support, Advance Excel, SQL, JQL, SLA
#:

• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes

• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally

• Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment

• Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues

• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements

• Detail-oriented with a commitment to accuracy, quality, and data security

• Comfortable working cross-functionally and across time zones, with partial overlap with US business hours

• Intermediate understanding of technical systems, APIs, and SQL

• Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus

• Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred

• 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles

If interested kindly share your updated CV to [HIDDEN TEXT]

Please reach out to me in Whats App for more details: