Senior User Researcher

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth is a progressive & innovative  U.S. health-tech leader , delivering cloud-based solutions that improve clinical and financial performance across the care continuum. Our modern, open ecosystem connects care teams and delivers actionable insights that drive better outcomes.  Acquired by Bain Capital in a $17B deal,  we're growing fast and investing in bold, strategic product innovations. We foster a values-driven culture focused on flexibility, collaboration, and work-life balance.

Headquartered in  Boston,  we have offices in Atlanta, Austin, Belfast, Burlington, and in India:
Chennai, Bangalore, and Pune.

Position Summary:

We are seeking a  Senior User Researcher  who possesses strong business analysis skills, a passion for process optimization, and a keen eye for automation opportunities to join our dynamic Authorization Management team in  Chennai, India.

Job Summary:

As a Senior User Researcher at athenahealth, you will be responsible for analyzing business needs and translating them into actionable requirements that drive product development. You will leverage your user research skills to ensure that solutions not only meet business objectives but also provide exceptional user experiences.

Your role will involve collaborating with cross-functional teams, including product managers, developers, and stakeholders, to drive design decisions that enhance user experiences, streamline processes, and reduce workloads.

Key Responsibilities

Conduct thorough analysis to identify needs, challenges, and opportunities for improvement within the organization.
Collaborate with stakeholders to gather and document business requirements, ensuring alignment with strategic goals.
Utilize UX design principles to inform the development of user stories, wireframes, and functional specifications.
Facilitate workshops and meetings to validate requirements and design concepts, ensuring stakeholder buy-in.
Analyze existing processes and workflows to identify inefficiencies and recommend solutions for optimization and automation.
Conduct user research and usability testing to gather insights that inform design decisions and enhance user satisfaction.
Develop and maintain documentation, including business process models, user personas, and journey maps.
Monitor and analyze product performance metrics to identify areas for improvement and inform iterative design processes.
Advocate for user-centered design principles and best practices within the organization.

Qualifications

Bachelor's degree in Human-Computer Interaction, UX Design, or a related field.
5+ years of experience as a User Researcher, with a strong understanding of UX design principles and methodologies.
Proven ability to analyze business and user needs and translate them into user-centered design solutions.
Proficient in user research techniques, usability testing, and data analysis.

Experience with wire framing, prototyping, and process diagramming tools (e.g., Figma, Axure, Mural, Lucidchart).
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
Strong analytical and problem-solving skills, with a keen attention to detail.
Familiarity with Agile methodologies is a plus.

About Athenahealth

Our vision:
In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture:
Our talented    employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of…