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Job Description & How to Apply Below
Primary
Location:
Not specified in the JD (placeholder provided).
Position Overview (Job Summary):
The DEX Tool Specialist/Administrator is responsible for managing, maintaining, and optimizing the Aternity platform to improve end-user digital experience. The role involves proactive monitoring, analytics-driven insights, automation for remediation, and close collaboration with ITSM and support teams to drive operational efficiency and compliance.
Primary
Skills:
Hands-on experience with Aternity DEX platform
Experience with similar DEX tools: Nexthink, Systrack
Strong troubleshooting and root-cause analysis
Automation and scripting using Power Shell, Python
Understanding of ITIL processes and compliance standards
Proficiency in creating dashboards, reports, and performance analytics
Secondary
Skills:
Knowledge of device/application performance analytics
Cross-team collaboration (ITSM, Service Desk, Infra)
Strong documentation and communication
Workflow development for incidents and problem management
Familiarity with enterprise monitoring tools
Experience:
Proven experience administering Aternity or similar DEX platforms
Experience developing automated remediation workflows
Hands-on scripting for compliance and system health
Exposure to ITSM tools and ITIL practices
Experience analyzing user experience data and recommending improvements
Role and Responsibilities:
A.
Key Responsibilities
Configure, deploy, and manage Aternity agents and dashboards
Build proactive incident and problem management workflows using DEX data
Implement automation scripts for system remediation and compliance
Collaborate with ITSM teams for integration and reporting
Analyze device and app performance; provide optimization recommendations
Ensure continuous monitoring of digital employee experience and system health
B. Additional Responsibilities
Document platform configurations, workflows, and procedures
Assist in platform upgrades, patching, and performance improvements
Support service improvement initiatives using Aternity insights
Train L1/L2 support teams on Aternity dashboards and analytics
Educational
Qualification:
Graduate degree in Computer Science, Information Technology, or related field
Certifications:
Preferred:
Aternity platform certification
Nexthink platform certification
ITIL Foundation certification
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