Service Now_Chennai

Role-Service Now
Experience- 4-6 years
Location-Chennai
Walk In Drive
07/Feb/2026 (Saturday)
Location-Tata Consultancy Services Ltd, Ozone Techno Park , No-2/1 Abu Garden, Old Mahabalipuram Road, Navalur, Chennai - 600130.

Responsibilities:

· Responsible for interacting with customers and stakeholders for requirement gathering.

· Responsible for developing/administering technical solutions on the Service Now tool platform to satisfy the business needs of the IT department and beyond.

· Implementations and enhancements of Service Catalog, Workflows, Flow designers, Incident, Problem, Change, Knowledge management and CMDB modules.

· Experienced in designing a Robust CMDB Following the CSDM Framework based on analysis of AS IS CMDB and ITSM Process, Field Mapping and Data Standardization,

· Implement Reports, Dashboards, KPI and Performance Analytics for different modules of Service Now.

· Manage Service Now Version Upgrading, Patching’s.

· Design and implementation of Service portal, widgets, Themes

· Integrate Service Now with other 3rd party tools using REST, SOAP web services and integration Hub.

· Good knowledge on configuring Chatbot, Virtual agent, ATF, Agent workspace, Flow Designer

· Strong knowledge on Non ITSM modules like ITOM, SPM(ITBM), ITAM, CSM, Sec Ops, GRC, HRSD.

· Good practice web programming techniques to configure robust solutions utilizing the Service Now platform while making informed recommendations to process users.

· Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues.

· Consults with Process Leaders to develop appropriate technical solutions in Service Now

· Follows up on outstanding development needs and provides timely status reports to the project manager.

· Advises on options, risk and impacts on business/ITIL processes.

· Communicates technical problems and solutions to both technical and non-technical audiences.