Supply Chain Management

Deputy General Manager – Supply Chain Management

Reporting To :  Managing Director.
Location :  Chennai

Job Summary

The DGM – Supply Chain will oversee and lead end-to-end supply chain operations including warehousing, commercial supply, and import operations. He / she will manage separate functional teams for warehouse operations, domestic & commercial supply, and import/logistics. The role demands a strategic thinker with strong execution skills, capable of optimizing processes, ensuring compliance (including medical device / regulated goods), and supporting growth.

The candidate will be expected to lead transformation, cost optimization, and risk mitigation initiatives across the supply chain.

Key Responsibilities
Strategic & Leadership
Develop and implement a long-term supply chain strategy aligned with business goals, growth, and regulatory compliance in the medical / healthcare space
Lead, mentor, and build high-performance teams across warehousing, commercial supply, and imports
Drive cross-functional alignment — work closely with procurement, quality assurance, regulatory affairs, sales, finance, and operations
Business continuity planning, risk mitigation strategies (supplier disruption, regulatory changes, geo-political risk)
Warehouse & Logistics Operations
Oversee all warehouse operations: inbound receiving, storage, inventory management, order picking, packing, dispatch, returns, reverse logistics
Implement warehouse management systems (WMS), process standardization, automation where applicable
Optimize warehouse layout, storage utilization, throughput, cycle time, and overall logistics cost
Monitor, review, and improve KPIs (e.g. inventory accuracy, order fulfillment rate, on-time dispatch, dwell time, damage rate)
Oversee transportation management (3PL / in-house), route optimization, freight negotiations
Commercial Supply / Domestic Distribution
Ensure uninterrupted supply to the domestic markets (hospitals, dealers, distributors)
Manage demand forecasting, safety stocks, buffer levels, replenishment strategies
Coordinate closely with sales / marketing teams to align supply plans with demand forecasts, promotions, launches
Evaluate and drive improvements in the supply chain responsiveness, lead times, obsolescence management
Monitor performance of commercial supply team (order processing, order tracking, logistics coordination, returns handling)
Imports & International Logistics
Lead the imports function: manage global suppliers, schedule shipments, negotiate with international freight forwarders, carriers, customs brokers
Ensure compliance with all import regulations, duties, licenses, documentation (e.g. import permits, customs clearance) for medical devices
Implement robust processes for landed cost visibility, duty optimization, trade compliance (e.g. HS classification, valuation)
Plan and manage ocean/air/land inbound logistics, consolidation, transshipment, cross-docking
Manage import-related risk (delays, documentation rejection, regulatory changes)
Inventory & Cost Management
Oversee inventory across all locations (central warehouse, regional warehouses, consignment / forward stocking)
Drive inventory optimization (reduce excess / obsolete, minimize stockouts)
Monitor and control working capital tied up in inventory
Define and manage supply chain budget, cost reduction programs, continuous improvement (lean, Six Sigma)
Quality & Compliance
Ensure that supply chain operations comply with quality systems, regulatory standards (e.g. ISO, FDA / CE / local medical device norms)
Coordinate with QA / regulatory teams for product handling, labeling, storage conditions, traceability
Conduct audits (internal & external) on warehouses, third parties, suppliers
Manage documentation, SOPs, process controls, deviations, CAPAs as necessary
Stakeholder Management & Reporting
Present reports and dashboards to senior management on supply chain performance (KPIs, cost, risks, improvement plans)
Liaise with external stakeholders (vendors, 3PLs, freight forwarders, customs, government agencies)
Drive vendor performance evaluation (on-time delivery, quality, logistics support)
Negotiate contracts and SLAs with logistics…