Import Specialist

Who We Are
D.B. Group S.p.a  was founded in Italy 45 years ago and has grown into a leading  multinational company  in the logistics & transports industry.
With  more than 50 branches worldwide , we are committed to providing our clients with  cutting-edge solutions in shipping, logistics, and customs consultancy .
Our goal is to ensure that  people  feel inspired, motivated, and equipped to express their passion and professionalism within an inclusive and welcoming work environment.
We believe that  diversity  enriches our team and fosters an innovative and dynamic workplace.
We actively encourage applications from individuals of all genders, ages, sexual orientations, ethnic backgrounds, abilities, and cultural experiences.
If you share our values, we look forward to receiving your application.

Your Role
As an  Air and Ocean Import Specialist , you will play a key role in supporting our  Operations team .
In this position, you will:
Manage day-to-day operations including customer inquiries, order processing, shipment tracking, and issue resolution, while ensuring accurate and timely communication with customers.
Coordinate with overseas offices/agents, vendors, customers, and internal teams to ensure smooth shipment movement, approvals, and seamless workflow.
Prepare, review, and maintain all required shipping documentation (Manifests, Delivery Orders, billing records, and related paperwork) with complete accuracy and compliance.
Monitor shipment progress, provide regular updates, handle complaints professionally, and deliver high standards of customer service.
Oversee vendor invoicing and customer billing, maintain accurate operational records, ensure compliance with trade regulations and company policies, and identify process improvements to enhance efficiency.

What We’re Looking For
We are seeking a  detail-oriented, proactive professional  with:
Minimum 6 years of experience in Air and Ocean freight forwarding or logistics preferred
Strong communication skills (written and verbal in English)
Ability to work in a fast-paced, detail-oriented environment
Willingness to work in US shifts aligned with U.S. operations
Proficient in MS Office (Excel, Outlook) and freight-related systems
Team player with a problem-solving mindset
Prior experience supporting U.S. operations from a shared service setup.
Understanding of shipping documentation like B/L, ISF, Arrival Notices, etc.
Hands-on experience with Cargo Wise will be preferred
Graduate degree in logistics, supply chain, or a related field.

The work schedule will be as per US shift time (shift time 6 PM to 3 AM IST), for a total of 9 hours including a 1-hour break.

Why Join Us
At D.B. Group, we offer a collaborative, growth-focused environment where your expertise will make an impact. If you’re ready to take your career to the next level, we’d love to hear from you!