First Aid Host

What you'll bring to the team

Be the first to respond and keep the fun going at Thorpe Park! As a First Aid Host, you’ll be the first point of contact for guests and staff when injuries or illnesses occur. Your role is vital in ensuring every visitor enjoys a safe, unforgettable experience while supporting our world‑class attractions. Reporting to the First Aid Assistant Manager, you’ll play a key role in delivering exceptional care across the park.

As a First Aid Host, you’ll provide high‑quality first aid to guests and staff—whether in our First Aid Centre, at Amity Beach, or during special events. Your responsibilities include conducting company medicals, maintaining fully stocked kits, and ensuring our First Aid Centre is clean and ready at all times. Your quick response and professionalism help ensure every guest enjoys a safe, worry‑free visit and leaves with unforgettable memories.

• Treating and Assessing patients within your scope of practice alongside Thorpe Park policies and procedures.
• Accurately completing all documentation relating to patients, equipment and near misses in accordance with policies and procedures.
• Maintaining a strong presence on park.
• Ensure patient confidentiality is always maintained.
• Actively participate in personal and environmental cleaning routines to ensure infection prevention and control standards are adhered to.
• Achieve and maintain competence in all relevant skills and knowledge and actively strive to upkeep and grow your skillset.
• Undertaking and completing all required in‑house training and maintaining competencies.
• Conducting company medicals for ride operators in line with Occupational Health
• Perform any other duties that may reasonably be requested of you in line with your skills, training and qualifications.

Essential Criteria:

• First Aid at Work Qualification (Or equivalent recognised).
• Experience of delivering First Aid in Adults and Children.
• Experience of working effectively as part of a team.

Desirable Criteria:

• Experience of working within the theme park, events or pre‑hospital environment.
• Experience working with Children
• Experience in minor injuries and illnesses.

Personal Qualities

• Excellent interpersonal skills with ability to communicate effectively at all levels.
• Ability to complete paperwork to exacting standards.
• Ability to prioritise work schedule to make best use of time and resources.
• Ability to deliver high‑quality patient experience and always ensure customer satisfaction.
• Physically able to meet the demands of a First Aid Host.
• Ability to work on your own initiative, as part of a team and under the direction from Line Manager.
• Able to remain calm and function under pressure in challenging situations.
• Ability to deal with sensitive, unpredictable, and emotionally challenging and diverse clinical situations.
• Excellent communication skills: liaison, negotiation, advocacy.

Additional Considerations

All Merlin employees are expected to adhere to all company policies and procedures as outlined in online onboarding and training curriculums. Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained.

Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more!
• Free bus from Staines station for all employees
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have alonger-term career in Merlin
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.bizand one of the team will get back to you as soon as possible.

GBP £12.35/Hr.