Customer Service Team Leader

Customer Service Team Leader

Paddy Power is looking for a Customer Service Team Leader to be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. This role involves engaging warmly with every visitor, providing best‑in‑class service, promoting online and retail products, and creating a friendly atmosphere.

Starting Salary: £12.75 per hour

We want people who will exceed customer expectations, building effective relationships with customers, creating a warm and positive environment that they love to be in. This will primarily involve hosting our customers in shop, cross‑selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in‑shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer‑focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

• Competitive salary including pay increase after
• Performance Bonus & Promotional rewards
• Annual & Quarterly rewards
• Flexible work patterns
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (discount on Flutter Shares)
• Life Cover
• Company Pension Scheme
• Company Sick Pay
• Birthday Leave
• Employee Assistant Programme (including up to 6 free counselling sessions)
• Financial Wellbeing platform – NUDGE
• Company Social Events
• Groupon Discount Scheme
• Eyecare vouchers

Customer First, Always | Change The Game | Win Together | Free To Be Me

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

Need any adjustments to make this role work for you? Let us know, and we’ll see how we can accommodate them.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Entertainment Providers