Administrator, Healthcare Administration, Healthcare

We are seeking to appoint a new Receptionist to join ourteam. Practice hours are between 0800 and 1800 hours and flexibility is a must.

The weekly hours for this role are 30 hours per week.

The ideal candidate will be well motivated and enthusiastic and have excellent customer service, communication and problem-solving skills. Previous NHS reception experience would be an advantage as well as knowledge of the Systm One clinical system.

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• a. Dealing with patient queries, both face to face and over the telephone
• b. Dealing with appointment requests, both face to face and over the telephone
• c. Greeting and directing patients to booked appointments
• d. Greeting and directing visitors to the surgery
• e. Taking requests for prescription medication
• f. Responding to the needs of clinicians during surgery
• g. Dealing with incoming tasks from internal and external sources
• h. Inputting data into the patient's healthcare records as necessary
• i. Making referrals to, and liaising with, the Community Nursing Team
• j. Handling non-NHS report requests, including collecting payments from patients for non-NHS services
• k. Input and extract information from the Practice clinical system

An exciting opportunity has arisen to join our friendly, well-organised and supportive practice team.

The Villages Medical group is led by 1 GP, supported by multidisciplinary team consisting of 2 Advanced Nurse Practitioners, Specialist Practice Nurse, 2 Nurse Practitioners, 1 Trainee Nursing Associates, and 1 Healthcare Assistant. We also work closely with our PCN pharmacists, care coordinators and a social prescribing link worker. The practice is supported and managed by an experienced management team, administration, and reception staff.

The Villages Medical Group has 2 surgeries over 2 areas (Chester-le-Street and Stanley), with a list size of 4,200.

Telephone Duties

• 1. Making appointments
• 2. Taking requests for prescriptions
• 3. Giving out results
• 4. Advising on ambulance transport bookings
• 5. Home visit requests
• 6. Deal with general enquiries, messages from patients and complaints
• 7. Contacting other providers

Reception Duties

• 8. Register new patients and temporary residents
• 9. Greet and direct patients and visitors
• 10. Making appointments
• 11. Generating and handing out repeat prescriptions
• 12. Record and send messages internal and external
• 13. Respond to needs of doctors and nurses during surgery
• 14. Collect payments from patients for non-NHS services
• 15. Deal with general enquiries and complaints
• 16. Scanning, filing, and lab link requests.
• 17. Handling non NHS report requests including payments OTC

Prescriptions

• 18. Dealing with requests for repeat prescriptions
• 19. Raising prescriptions as per Practice protocols
• 20. Dealing with queries relating to repeat prescriptions

General

• 21. Input and extract information from Practice computer system
• 22. Observe health and safety guidelines at all times
• 23. General housekeeping (e.g. keeping reception and waiting areas tidy)
• 24. Any other reasonable duties as necessary

• Good standard of general education
• GCSE Mathematics C or above, GCSE English C or above

• Experience of working with the general public
• Experience of reception work
• Experience of working within General Practice

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.