Operations - Bank Account Management Specialist

Operations - Bank Account Management Specialist

Job Title: Operations - Bank Account Management Specialist
Corporate

Title:

AVP
Location: Chester

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees.

We use a multi‑faced approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

We’re looking for someone smart to join the Bank Account Management team. We focus on the effective set‑up, maintenance and closure of bank accounts and resolve complex bank account queries, providing technical support and consulting on a variety of topics across functional and business support lines. This is an excellent opportunity for a highly motivated individual to be part of a growing and evolving team.

You will apply critical thinking and an investigative mindset to review and remediate issues. This role offers a high level of visibility as you will work with a number of other internal teams to provide seamless delivery and support to a range of stakeholders.

• Bank account opening, closing, maintenance, migrations and dormancy reviews
• The operational set‑up and maintenance of bank accounts
• Responsible for supporting the attestation and certification processes
• Challenging the team’s processes and generating ideas to streamline workflows
• Build relationships with key stakeholders to improve processes
• Responsible for managing the bank account management inbox
• Gatekeeper for bank account related queries
• Support the implementation of a standardised operating model and framework for Bank Account Management within Global Market Operations
• Responsible for ensuring adherence to the Bank Account policy
• Resolution of exceptions and escalation to ensure the team’s processes are completed in a timely manner

• Analytical skills including data reconciliation and interpretation
• Excellent organisational skills – ability to switch between tasks and prioritise work effectively
• Excellent communication skills – ability to run effective meetings and engage knowledgeably and confidently with different stakeholders across the organisation, building relationships with both internal and external clients
• Logical approach to problem solving and a hunger for process improvement
• Good sense of judgement, knows when to elevate and how to manage senior management expectations

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of backup childcare including virtual tutoring and 20 days of backup adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership…