Operations Analyst

Job Description

Job Title:

Operations Analyst
Corporate

Title:

Officer

Location:

Chester

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees.

We use a multi‑faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far‑reaching global career for a world‑renowned organization, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

We are seeking a dedicated Operation Analyst to join our Equity Derivative Settlements team in Chester serving our internal clients, in which you will provide technical and support in an industry leading Derivatives support function for one or more Derivatives product areas. This team is a very established team that has been in Chester for 10 years and has a positive presence in this location.

You will be in contact with partners globally, some of which will be senior leaders. The locations could range from Hong Kong, Singapore, London or New York so you will have the chance to create solid relationships in those locations. This is an exciting opportunity if career development is something you are passionate about.

• Providing excellent client service to our internal clients to agree cash flows, providing all round client service to our global business.
• Investigating and resolving pre and post cash settlement discrepancies and non‑receipts. Undertaking cash reconciliations.
• Reporting on and clearing cash breaks. Analysing and resolving a wide variety of derivatives operations problems.
• Liaising with London, Hong Kong, Singapore, and New York Trade Support to resolve and call out risk and break issues.
• Adding value through implementation of improvements to the system infrastructure and control environment by taking part in project and ad‑hoc testing.
• Performing root cause analysis, communicating updates and critical issue to senior management, and making constant effort to improve client service and efficiency.

• Excellent communication and negotiation skills.
• Ability to build relationships across all levels of seniority and with internal and external clients.
• Excellent numeracy and analytical skills including data reconciliation and interpretation. Good level of competence in Excel and Outlook.
• Excellent organisational skills with the ability to prioritise and multi‑task in a high‑energy environment and to learn and develop in a fast paced, high‑volume environment.
• A keen problem solver and a thirst for process improvement combined with excellent attention to detail and accuracy.

• Derivative and customer service experience is desirable.
• Commitment to challenging the status quo and promoting positive change.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs is a continuous learner.

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a…