Crisis Counselor

Department :
Operations/Behavioral Health

Reports to :
Mobile Crisis Team Manager

Purpose of Position :
In keeping with the Mission/Vision/Values of Com Well, a Crisis Counselor I provides strengths based assessments to individuals in the community who are experiencing a behavioral health crisis.

• Com Well expects all staff to have a strong desire to provide an excellent customer experience; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; must possess the flexibility to work with clients at various stages in their personal growth; and to have an attitude of wanting to continuously improve their own performance as well as that of Com Well.
  
  This also includes consistently returning phone calls and e-mails within 24 hours and updating voicemail/out of office e-mail, as well as consistently using pleasant tone and having a helpful attitude.
• Shows consideration for others, works cooperatively with any coworker; provides constructive feedback without undue criticism of others; displays appreciation of differences in approaches, personalities, and viewpoints of others. Works professionally, respectfully, positively and cooperatively within a team-based framework to promote Com Well’s commitment to client personal growth.
• Supports the strategic goals and mission/vision/values of Com Well at all times when interacting with clients, co-workers and professionals from other organizations and presents a positive and professional demeanor.
• Treats all clients and colleagues with dignity and respect, regardless of race, ethnicity, nationality, religion, sexual orientation, gender, or other legally protected status.
• Completes job requirements with independent action and resourcefulness. Organizes time, effort, and use of resources to achieve desired outcomes. Takes initiative to prevent and resolve problems and offers recommendations for improving services and transforming Com Well into an organization that embraces excellent customer experience.
• Have a thorough understanding on the impact of trauma on a person’s life. Understand the signs and symptoms of trauma in clients and families and be competent in delivering trauma informed interventions that lessen the symptoms associated with trauma while improving the quality of life for all individuals.
• Have an awareness of and commitment to self‑care practices that prevent or lessen the impact of secondary traumatization with staff and self.
• Participate in and recognize role in Performance and Quality Improvement (PQI) initiatives. Have a general awareness on the importance of quality improvement throughout the organization. Identify opportunities for improvement through data, observation of operations or consultation with staff, residents, families or other stakeholders. Identification and input into opportunities for improvement is strongly encouraged.
• Ensure quality service delivery to all clients based on the rules of governing the program and service being offered. Mental Health Services follows Rule 140, Substance Use Services are guided by Rule 2060 and both services must meet Council of Accreditation (COA) standards. All services delivered should also meet other rules, regulations, laws and ethical codes related to operations.
• Be available to receive and screen telephone calls from referral sources, including but not limited to: the initial crisis intervention telephone call, Com Well staff or the CARES line. It is anticipated the referral source will be contacted with 15 minutes of the initial call to conduct a preliminary assessment of need for mental health services.
• Collect required initial information from the referral source.
• Every person seeking services should be screened for trauma history using the state approved instrument within the crisis setting.
• Must be able to respond to the crisis within 90 minutes of the initial call. If currently on another call, must have the screening/assessment skills to triage appropriately.
• Provide crisis intervention counseling either by telephone or face–to–face contact, depending upon…