Head of Consumer Insights

Position: Head of Consumer Insights (Permanent)
Head of Customer Insights

Chester | Highly Competitive/ fitting salary with flex

Zachary Daniels is proud to be partnering with a leading consumer brand to appoint a Head of Retail & Customer Insight.

This is a senior leadership role responsible for driving customer insight, market intelligence, and advanced analytics to shape commercial strategy and accelerate growth.

The Role:

Lead the end-to-end customer insight and analytics strategy
Deliver deep understanding of customer behaviour, needs, and trends
Own market intelligence, competitor insight, and external data sources
Drive advanced analytics including segmentation, CLV, churn, and propensity modelling
Leverage AI and machine learning to scale insight and prediction
Translate insight into clear, actionable recommendations for senior leaders
Influence pricing, promotions, marketing, loyalty, and digital experience
Lead and develop a high-performing insight and analytics team

About You:

Senior insight or analytics leader from a consumer, retail, or ecommerce environment
Strong commercial mindset with the ability to influence at senior level
Experienced in customer analytics, research, and data-led decision making
Curious, collaborative, and confident driving change

Why Apply?

High-impact role with genuine influence across the business
Opportunity to shape best-in-class customer insight capability
Exposure to advanced analytics, AI, and machine learning
Market leading consumer brand
Very competitive salary, prospects, influence and great benefits package

Zachary Daniels is proud to represent this client in the consumer space.
All applications will be treated with strict confidentiality.

👉 Apply now or contact Zachary Daniels for a confidential discussion