Head Of Consumer Insights

Head of Customer Insights

Chester | Highly Competitive/ fitting salary with flex

Zachary Daniels is proud to be partnering with a leading consumer brand to appoint a Head of Retail & Customer Insight.

This is a senior leadership role responsible for driving customer insight, market intelligence, and advanced analytics to shape commercial strategy and accelerate growth.

• Lead the end-to-end customer insight and analytics strategy
• Deliver deep understanding of customer behaviour, needs, and trends
• Own market intelligence, competitor insight, and external data sources
• Drive advanced analytics including segmentation, CLV, churn, and propensity modelling
• Leverage AI and machine learning to scale insight and prediction
• Translate insight into clear, actionable recommendations for senior leaders
• Influence pricing, promotions, marketing, loyalty, and digital experience
• Lead and develop a high-performing insight and analytics team

• Senior insight or analytics leader from a consumer, retail, or ecommerce environment
• Strong commercial mindset with the ability to influence at senior level
• Experienced in customer analytics, research, and data-led decision making
• Curious, collaborative, and confident driving change

• High-impact role with genuine influence across the business
• Opportunity to shape best-in‑class customer insight capability
• Exposure to advanced analytics, AI, and machine learning
• Market leading consumer brand
• Very competitive salary, prospects, influence and great benefits package

Zachary Daniels is proud to represent this client in the consumer space.

All applications will be treated with strict confidentiality.

👉 Apply now or contact Zachary Daniels for a confidential discussion