Technical Analyst

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Technical Analyst

Location:

Chester (full-time, on-site)

Contract:

12 months
Salary: £52,500 per annum

Hours:

7:00am-4:00pm

Shifts:

Sunday-Thursday or Tuesday-Saturday (set rota)

The Role

Join a large, globally recognised financial services organisation supporting critical banking and payments infrastructure used by millions of customers. This is a proactive monitoring and analysis role (not incident management), focused on identifying issues early and escalating risks before customer impact occurs.

What You'll Do

Monitor infrastructure dashboards across data centres and cloud environments
Use Splunk and alerting tools to identify abnormal system behaviour
Understand service and component dependencies and flag potential risks
Coordinate bridges and communications during live production issues
Support real-time production changes and extensions
Monitor ATM infrastructure and customer sentiment via third-party tools

What We're Looking For

Experience in a technical analyst, monitoring, or operations role
Working knowledge of Windows, Unix/Linux, cloud, and basic networking
Confident using technical language and communicating with stakeholders
Comfortable working a shift-based rota, including weekends

Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly