Loans Analytics Senior Manager

End Date

Friday 23 January 2026

£76,194 - £89,640

We support flexible working –  for more information on flexible working options

Hybrid Working, Job Share

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JOB TITLE: Loans Performance Analytics Senior Manager

Salary: The salary banding is £76,194 - £89,640

Location: Chester, Newport, Leeds or Edinburgh

Hours: 35 hours, full time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

We’re offering you the unique opportunity to influence the strategic direction of the UKs largest consumer finance provider. You’ll be responsible for leading the team to optimise individual customer pricing across our four brands – Lloyds, Halifax, BoS and MBNA – and via our own and third-party digital channels, delivering fair value for customers and ensuring responsible lending within risk appetite.

Our Performance Analytics team delivers high quality data and analytics capabilities to support and shape the commercial performance and strategic goals of the Loans business. As the Head of Performance Analytics, you’ll provide actionable insight to optimise our commercial performance, pricing and proposition development and customer loan demand within our channels and journeys.

As you’ll work closely with our Senior Leaders to develop and deliver their data vision and goals, influence and collaboration are key to success.

• Leading and developing a high-performing Performance Analytics team through stretching performance objectives, constructive feedback and coaching.
• You’ll be the technical powerhouse of the team, bringing deep expertise in customer analytics, data tools, automation, and visualisation to deliver high quality outputs that enable others to act with confidence.
• Leading the design, build, and maintenance of databases and data warehouses for efficient storage and retrieval of structured and unstructured data.
• Champion data quality, governance, and responsible data use, ensuring outputs are reliable, ethical, and aligned with regulatory standards.
• Work collaboratively with Technical Engineers, Product Owners, and Solution Architects to understand data flows and manage the efficient and effective production of high-quality outputs.

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

• A background in data science, analytics, reporting, or modelling is essential to success.
• Strong People Leadership and interpersonal
  
  Skills:
  
  You’ll inspire and empower an inclusive team, be able to stretch, coach and develop to improve performance and provide a great team environment.
• Intellectually & Analytically Curious:
  Unafraid to challenge the status quo, have an intellectually curious outlook, where you seek to innovate and adapt quickly from setbacks. Passionate about solving problems and finding innovative ways to bring data to life
• Technical & Analytical Expertise:
  Proficiency in data analysis, customer analytics and visualisation tools (e.g. AI, Python, SQL, SAS, Power BI, Tableau) and experience with cloud-based data platforms (e.g. GCP) providing actionable insight and analytics for the business.
• Data Insights and Storytelling:
  Apply product-led thinking to reporting and analytics initiatives, ensuring solutions are user centric, iterative, and aligned to evolving business needs. Translate complex datasets into clear, actionable insights that support operational and strategic goals across Colleague Success.
• Communicate & Influence:
  Present and influence effectively at all levels of the organisation, including Managing Director level.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the…