Service Team Leader

People & Service Team Leader at River Island

Department: Store Management

Location: Chester Foregate

Compensation: £26,445 FTE

We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Supporting the People & Service Manager to develop the team and maintain visual and operational standards, and in turn driving conversion, sales and KPIs.

• Consistently deliver great service and role model this throughout the store team.
• Create a diverse and inclusive environment where all store team feel valued.
• Create a wellbeing culture in store by being a direct line of communication for the store team.
• Confidently duty manage all areas of the store operation including product and operations.
• Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations.
• Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
• Have a good understanding of commercial tools and how to use them to drive actions.
• Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
• Support the management of store operations, including compliance with health & safety standards.
• Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

• You have previous experience in retail, preferably in a supervisor role.
• You are passionate about fashion and stay updated on the latest trends.
• You possess strong communication and interpersonal skills.
• You can motivate and inspire a team to achieve their best.
• You are proactive, adaptable, and thrive in a fast‑paced environment.
• And most importantly love our products as much as we do to create the best possible customer journey.

• Fast-Paced Environment: This is a high‑energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.
• Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
• Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
• Hands‑On Role: While this position is strategic, it also requires you to be hands‑on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
• Weekend Work: As part of the retail environment, you'll need to work on weekends, public holidays, and during key seasonal periods.
• Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.
• Leading a Team: Your ability to foster a positive team culture will be crucial in creating an enjoyable work environment.

We’re a much‑loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.

• 💰 Generous 50% staff discount & uniform allowance.
• 🛒 Reduction in everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through Reward Gateway.
• 🎉 Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed.
• 🤎 Every family is unique; we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment.
• 💕 Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
• 🎓 Progression focus throughout Retail & Head Office.…