Sales Support Administrator

The Sales Support Administrator plays a vital role within the Sales & Marketing team, ensuring the smooth running of day-to-day operations. This position provides essential administrative and coordination support, enabling the sales team to focus on building relationships and achieving targets. You will be the first point of contact for customer queries, support the preparation of quotes and proposals, and assist in maintaining accurate sales records and reports.

• Handle incoming phone calls and emails, ensuring enquiries are managed professionally and efficiently.
• Schedule and coordinate account management appointments and meetings.
• Maintain and update customer records in the CRM system.
• Support research activities to identify and qualify potential customers.
• Assist in creating sales presentations, proposals, and marketing collateral.
• Support the preparation of quotes, contracts, and agreements.
• Liaise with suppliers to assist with procurement of hardware and services.
• Collaborate with internal departments to resolve administrative issues and customer queries.
• Assist with sales reporting, data analysis, and pipeline tracking.

• Excellent written and verbal communication skills.
• Strong customer service orientation and a professional telephone manner.
• Proactive problem-solving and interpersonal skills.
• Strong organisational skills and attention to detail.
• Confident using CRM systems and Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Previous experience in a sales support, customer service, or administrative role is desirable.

Please note this role is based at our Chesterfield office.

AAG IT Services,

Midland Way,

Barlborough,

S43 4FD