Plant Fitter

Overview

Company : Finning (UK) Ltd

Worker Type : Permanent

Position Overview : You will be tasked with responding to customers' field repair and service requests, diagnosing issues, and providing comprehensive detail about the nature of the problem to the customer and Finning to create a quote within a cost- and time-effective manner. You will be part of Finning's industry-leading field service department and at the forefront of the company's site diagnostic and repair capabilities for Caterpillar products.

You will need to have outstanding customer focus coupled with in-depth knowledge of plant equipment. The ability to attend site, understand the customer needs, and resolve mechanical or electrical issues in a safe, timely, and cost-effective manner using up-to-date dealer software and repair techniques.

• Salary 39720 - 45118
• 25 days holiday (purchase up to 5 extra days holiday)
• Annual Bonus
• Annual Tool Allowance
• Healthcare benefits (medical, optical, hearing, dentistry and new child payments to support new parents)
• Access to company share scheme
• Up to 7% pension (matched by company)
• Refer a friend bonus
• Employee reward platform (retail discounts and other employee rewards)
• Life insurance
• Laptop and phone
• Industry leading CAT product training
• Overtime

Additionally you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40 Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.

• Provide an estimate of arrival time at customers site in response to service requests based on job instructions, giving details of customer location, machine contact name, and nature of the problem, and current work situation.
• Contact customers site management to register arrival and presence on site and ensure knowledge of customer procedures to adhere to site requirements.
• Diagnose the likely cause of reported equipment problems in discussion with customer operators/supervisors and using specialised equipment to provide the customer with information for the work and a comprehensive detail to allow Finning to construct a quote as requested by the customer.
• Identify the parts required to carry out the repair, requisition any parts, and determine expected delivery time so that a date and time of any necessary service re-visit can be agreed with the customer.
• Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement to bring the machine up to the required standards.

• Work autonomously on own initiative as well as part of a team
• Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business
• Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines
• Effective problem solver with strong analytical skills
• Motivated and Dynamic Self-starter

• Apprentice trained / Formally trained Engineer (NVQ Level 3 preferred in Land Based Engineering / Plant Fitting) served as a field service engineer for a significant period or development opportunity for a qualified apprentice
• Knowledge in the use of field-based diagnosis tools and equipment essential
• Heavy Earth Moving equipment operating knowledge
• LDV driving licence
• Experience of a variety of construction and static machines essential

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today!

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant and pledges to treat those who serve or have served in the…