Senior Office Support Specialist

Be a part of the Wyoming Department of Fire Prevention and Electrical Safety team and experience the agency's mission to enhance public safety by protecting lives and property through fire prevention, electrical safety, code inspections, and training across Wyoming. Under limited supervision, the Senior Office Support Specialist provides advanced administrative and support services for agency operations, section managers, and leadership. By applying advanced office skills and knowledge of agency procedures and state codes, this position processes a full range of complex assignments associated with plan reviews, inspection records, licensing, public records requests, and general agency operations.

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Meaningful work that makes a difference for Wyoming communities
• and MUCH MORE!  for detailed information, or you can watch this short video to learn about our benefit package!

Human Resource Contact:
Rachael Reinhardt//rachael.reinhardt2

• Provides high-level customer service and technical procedural assistance to contractors, electricians, local fire officials, state/federal entities, and the general public.
• Provides quality assurance and quality control when inputting current and historic data into state licensing, inspection, and administrative databases.
• Responds verbally and in writing to inquiries regarding electrical licensing, plan review statuses, fire safety standards, and formal public records requests.
• Ensures final documents, inspection files, and permits are routed and archived according to state records retention schedules.
• Accurately maintains agency files, database records, and regulatory documentation.
• Prepares outgoing mail packages, including regular mailings, mass license renewals, and certified mailings, ensuring correct budget code allocation.
• Works independently to provide comprehensive administrative support to agency sections, including handling specialized administrative projects, managing incoming mail, answering multi-line phone systems, and compiling regulatory reports.
• Determines and procures needed office supplies and materials while adhering to state procurement procedures.
• Schedules meetings, coordinates hearings or training sessions, and handles travel/room reservations as appropriate.
• Creates, edits, and proofreads official correspondence, public notices, and administrative documents for agency leadership and managers.

Preference will be given to candidates with an Associate’s Degree in Business or Public Administration—or—three years of progressive work experience in administrative support, records management, customer service, or regulatory/permitting processes.

• Knowledge of agency policies, state administrative procedures, and general office practices, as well as advanced administrative support skills.
• Skills in interpersonal relations, oral and written communications, accuracy, and strong attention to detail.
• Ability to interpret administrative rules, regulatory documentation, and legal records.
• Strong organizational and planning skills; proficiency in operating a variety of office equipment and MS Office applications (Word, Excel, Outlook, PowerPoint).
• Ability to work independently in a goal-driven environment, develop and follow standard operating procedures, and establish effective working relationships with co-workers, regulatory boards, and the general public.

Education:

Bachelor's Degree (typically in Business)

Experience: 0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist II

OR

Education & Experience Substitution: 3-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist II

Certificates, Licenses, Registrations: None

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
• Special physical demands are not required to perform the work.

• FLSA:
  Non-Exempt

041
- Fire Prevention and Electrical Safety

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