Receptionist, Administrative​/Clerical

Overview

As a Front of House Receptionist, you will need to demonstrate excellent people skills and oversee the operation of client boardrooms, meeting rooms, seminars, video conferencing facilities, room booking systems, and all associated front-of-house services. You will work closely with your colleagues to ensure clients and visitors enjoy a seamless experience. You should be passionate about delivering a first‑class service, meeting deadlines, and handling any challenging client issues professionally.,

• Meet and greet clients in a professional and friendly manner, providing excellent customer service and going the extra mile to exceed expectations.
• Be fully aware of and able to manage all reception and security procedures, including meeting room bookings, presentation and video conferencing equipment, visitor management processes, and site security arrangements.
• Liaise with catering, meeting room technicians, maintenance, and IT departments to ensure the smooth provision of services to meeting rooms and client areas.
• Be knowledgeable about all catering options available and advise meeting organizers accordingly.
• Handle printing, copying, and scanning requests from meeting room users and clients, diverting work to the reprographics team where necessary.
• Compile monthly management information for the Office Manager, reporting on client meeting room usage and trends.
• Use Workspace, the current meeting room booking system, to manage calendars and ensure rooms are allocated according to firm requirements. Proactively manage overruns and communicate effectively with affected parties.
• Ensure reception and client meeting rooms are tidy and stocked with the correct items at all times, and that brochures and materials are up to date.
• Manage items delivered to reception in accordance with the firm's SLA, ensuring they are safely passed to the relevant recipient.

Our responsible business programmes are fundamental to who we are and our purpose. We're committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It's made up of four strands:
Our People, Our Community, Our Environment and Our Pro Bono.

Additional Information:
As part of the Irwin Mitchell Group's on‑boarding process all successful applicants are required to complete the group's employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders. We carry out pre‑employment screening to establish your eligibility to work in the UK, criminal record and financial checks with our trusted 3rd parties.

The employment screening process will fully comply with Data Protection and other applicable laws. Irwin Mitchell LLP is an equal opportunity employer.

Sub‑Department:
Facilities Management

Sub‑Division:
Responsible Business & Sustainability

• Experience working in a similar customer‑facing environment
• Experienced in a customer service/partnering role; highly customer‑focused
• Proven ability to develop support services to quality standards within a demanding business environment
• Practical experience of working within Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Positive attitude and willingness to learn new procedures
• Strong client care and service skills
• Attention to detail and a proactive approach
• Good general management skills
• Strong IT skills, including knowledge of a range of software packages
• Effective communicator, both verbally and in writing
• Excellent time management skills with the ability to plan work to meet challenging, conflicting, and demanding pressures and timescales

We're a national law firm with a local reach. Our legal experts are here for you. Whether it's personal or business, we understand that everyone's situation is different. But we're more than just a law firm…