Sales Manager

Job Title:

Sales Manager – with prospects of becoming Operations Manager (SME)

Location:

Chichester, West Sussex
Job Type: Full-Time
Department:
Sales / Operations

Reports To:

Managing Director / Finance Director

Job Summary:

We are looking for a dynamic and customer-focused Sales Manager to join a small team in the printing/label manufacturing industry. This role will be is responsible for managing key client accounts, ensuring high levels of customer satisfaction, and driving growth through strong relationships and a deep understanding of label production processes and client needs.
The role will develop over time and it is expected that the right individual will succeed to Operations Manager.

Key Responsibilities (as Sales Manager):
 
* Act as the primary liaison between clients and internal teams, ensuring clear communication and timely delivery of label products.
 
* Manage a portfolio of existing accounts, maintaining strong relationships and identifying opportunities for growth.
 
* Understand client specifications, artwork requirements, and compliance standards related to label production.
 
* Collaborate, in-house, with production, design, and logistics teams to ensure accurate and on-time order fulfilment.
 
* Provide clients with updates on order status, lead times, and any changes in production schedules.
 
* Prepare and deliver quotes, proposals, and pricing adjustments in line with company policies using company procedures.
 
* Resolve client issues efficiently, ensuring a high level of service and satisfaction.
 
* Monitor market trends and competitor activity to identify new business opportunities.
 
* Maintain accurate records of client interactions, orders, and account status using CRM systems.

Qualifications:

* Proven experience in account management, preferably within an associated industry or manufacturing sector.
 
* Strong understanding of production processes, materials, and industry standards in an SME environment
 
* Some experience of man management skills
 
* Excellent communication, negotiation, and interpersonal skills.
 
* Ability to manage, using small/medium company processes, multiple projects and deadlines in a fast-paced environment.
 
* Proficiency in CRM software and Microsoft Office Suite.
Preferred

Skills:

* Familiarity with silk screen, digital, or offset printing technologies.
 
* Experience working with clients in industries such as manufacturing, food & beverage, pharmaceuticals
 
* Knowledge of sustainability trends and compliance in packaging and labelling.
Benefits:
 
* Competitive salary with performance-based bonuses.
 
* Pension scheme and paid holidays.
 
* Supportive and collaborative team environment.
£40K + benefits