Ticketing Systems and Operations Planner

Ticketing Systems & Operations Planner

Every year, we surprise and delight hundreds of thousands of guests at Goodwood’s world‑class events. Picture yourself at the heart of our headline moments — motor sport, horse racing and Goodwoof — making sure every guest’s journey through our ticketing and access points is seamless.

As our energetic and enthusiastic Ticketing Systems & Operations Planner, you’ll be a key member of the Ticket Office Operations Team, reporting to the Ticketing Systems & Operations Manager. You’ll take the lead in optimising ticketing and accreditation systems to create seamless experiences for every guest — building and maintaining event set‑ups in our ticketing platform, managing access for staff, contractors and media, and enabling smooth ingress and egress at every event.

On site, you’ll provide hands‑on support, resolve ticketing issues and ensure casual teams are equipped with clear processes and best‑practice guidance.

• Create, manage and optimise events within Goodwood’s ticketing system (Audience View).
• Ensure accurate pricing, booking journeys and guest information across all events.
• Manage digital ticket delivery and maintain consistent, reliable processes.
• Oversee the accreditation process (Teamcard Accreditation) for non‑public attendees.
• Create and manage events within the access control system (Teamcard).
• Plan and deliver entry procedures for major events, including motor sport, horse racing and Goodwoof.
• Produce clear documentation and briefing materials for casual teams.
• Work closely with event staffing teams to ensure appropriate coverage at ticketing points.
• Collaborate across departments to support and enhance Goodwood’s digital ticketing strategy.

• Passionate about delivering great experiences
• Positive, friendly and solutions‑focused
• Exceptionally attentive to detail
• Highly organised with the ability to prioritise effectively
• Proactive and accountable
• Confident working with technology and new systems
• Able to multitask and perform well under pressure
• Vraag independent and collaboratively
• Brings a great sense of fun
• You will need reliable transport due to the rural location of the Estate Abbas.

• A competitive salary that reflects your skills and experience
• Free tickets to our world‑famous events
• Access to our Group Performance Share scheme
• Free onsite parking
• Discounts across the estate, including dining and retail
• Access to our Health Club and wellbeing initiatives
• A unique working environment like no other

Apply to join our team and be part of an unforgettable experience.