Title Shelter Resource Worker

Job Title

Shelter Resource Worker

Lookout Housing + Health Society

Chilliwack Wellness Center, Chilliwack, BC

Dec 17, 2025

Status:
Casual

Schedule:

7 days a week, day, afternoon/evening and overnight shifts. 7.5 hour shifts with two weeks’ notice for change. Rest days consecutive.

Probationary period: 488 hours with mid and end point reviews.

Night premium for 50% or more of shift between 00:00–08:00.

Salary: $27.92 – 29.60 depending upon seniority (Collective Agreement).

The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24-hour, 7-days-a-week emergency shelter for homeless adults who struggle with a variety of issues such as homelessness, addictions, and mental health. The SRW provides intakes, orientations, and support for guests entering the shelter.

The SRW will connect with public service agencies relevant to the needs of the shelter guests.

• Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers.
• Accept referrals and identify and share information with a variety of Lookout’s external resources.
• Refer guests to a variety of community services.
• Interview and provide basic necessities; ensuring a safe and supportive environment for all.
• Complete required records and maintain statistical data.
• Support others in the shelter who are in need of assistance.
• Provide assistance for new staff.
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted.
• Responsible for complying with and contributing to all aspects of the health and safety program.

• Related Certificate or minimum Grade 12 education plus two years of recent related experience; or equivalent combination of education, training, and experience.
• Familiarity with community resources such as addiction, mental health, income assistance and harm reduction.
• Must have current Occupational First Aid Level 1 Certificate.
• Crisis Intervention Skills (CPI), Naloxone and Trauma-Informed Practice training is an asset.
• Ability to work independently or in a team setting.
• Strong ability to manage stress and organize workload.
• Excellent communication, writing, documentation, and organizational skills.
• Understands and maintains clientele/worker boundaries.
• Ability to work with disadvantaged and challenging adults in a diverse environment.
• Strong physical and mental ability to perform work tasks and operate job related equipment.
• A minimum of two years of sobriety if you have had concerns related to alcohol and/or drug use.
• Criminal Record Clearance – Vulnerable Sector required.

Applications will be accepted until January 18, 2026 at 5:00pm.

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

Apply now »