Customer Service Administrator

Customer Service Administrator

SPI Management is seeking a Customer Service Administrator to support its busy office and operational functions. The role is key to ensuring efficient order processing, strong communication with members and suppliers, and seamless coordination with the warehouse team.

• Processing member orders and raising supplier purchase orders
• Reconciling purchase order queries and resolving discrepancies
• Acting as a point of contact for members regarding queries and delivery issues
• Managing, updating, and maintaining the orders inbox
• Validating member orders against supplier invoices and PODs, making amendments, and dispatching goods
• Building and maintaining strong working relationships with members and suppliers
• Liaising with the warehouse team to fulfil member orders, including receipting purchase orders and creating pick lists
• Providing cover for other office duties during periods of holiday, sickness, or as required

• Proficient in Microsoft Office
• Strong interpersonal and communication skills
• Ability to work effectively in a fast‑paced office environment
• Confident external communication skills (telephone and email)
• Full UK driving licence

• Knowledge of Xero accounting software
• Experience with Unleashed inventory software

The successful candidate will be highly organised, detail‑oriented, and customer‑focused, with the ability to manage multiple tasks while maintaining accuracy and professionalism.

Entry level

Full‑time

Customer Service

Chipping Norton, England, United Kingdom

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