Lettings Consultant

Lettings Consultant – West Midlands, Gloucestershire and West Oxfordshire

DiSRUPT recruitment is excited to partner with a leading UK residential property investment company. The role is permanent.

The successful candidate will be centrally based to locations such as Stratford-upon-Avon, Coventry, Headington, Swindon, Lighthorne, Great Oldbury, Quedgeley and Twigworth, and will be required to travel with access to a personal car.

Passion for exceptional customer service is essential. Primary responsibilities include:

• Coordinating the online marketing of available homes in collaboration with the Marketing Manager.
• Being the first point of contact for incoming customers, responding to enquiries and viewing requests promptly.
• Driving occupancy by carrying out viewings and negotiating offers with prospective tenants.
• Progressing tenancy applications, including referencing, Right to Rent checks, signing of tenancy documents and tenant onboarding/check‑in.
• Driving customer retention by initiating renewals discussions and negotiations.
• Ensuring that systems and data are accurate and up to date for all lettings activity.
• Working with third‑party agents as required.
• Carrying out rental appraisals of the local market with the Head of Lettings.
• Effectively delivering against operational KPIs such as lease‑up targets, occupancy rates, net income and customer satisfaction.
• Providing regular reports on lettings performance to the Head of Lettings.
• Carrying out other duties as delegated.

• Previous experience in real estate and residential lettings or sales (BTR/PRS is essential).
• Outstanding customer service skills, and excellent verbal and written communication skills.
• A dynamic and driven personality, with a strong zeal for the industry.
• Demonstrated ability to work autonomously, confidently taking charge, making informed decisions and initiating action in line with company processes and policies.
• Proficient in presenting and interpreting information accurately and professionally.
• A collaborative team player who can inspire and motivate colleagues, effectively achieving goals together.
• Innovative problem‑solving skills, with a knack for identifying issues and crafting effective resolutions.
• Strict adherence to confidentiality regarding all forms of information and data.
• Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.

Seniority level:
Associate

Employment type:

Full‑time

Job function:
Customer Service, Sales, and Administrative

Location:

Oxford Area (covering West Midlands, Gloucestershire and West Oxfordshire)

Salary: £35,000+ Bonus.