Team Manager - Food

Join to apply for the Team Manager - Food - Chipping Norton role at Marks and Spencer
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As a Team Manager in Food, you’ll be responsible for leading a team on the shop floor to deliver exceptional availability, 5‑star service, and commercial results. This is a frontline leadership position in one of the most competitive retailers in the UK.

You’ll need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you're managing stock, coaching your team, or solving problems, you’ll move with purpose and lead by example. This is your chance to step into a high‑impact role and help shape the future of M&S Food as we push the boundaries in our transformation.

• Lead and coach a team to deliver consistently under pressure. Set the pace, build capability, and hold the line on standards.
• From sales and standards to availability and team performance, make things happen and take accountability when things don’t go to plan.
• Work across departments to deliver a seamless customer experience. Collaborate fast, fix problems early, and lead with pace and purpose.
• Drive commercial performance. Understand the numbers, translate them into action, and help your team stay laser‑focused on what matters.

• Support growth and profitability of the store through implementation of the retail plan and delivery of KPI measures for the area of accountability.
• Model great customer service and ensure delivery of a customer‑focused service proposition that delights customers.
• Recruit and develop talent within the customer assistant team, supporting succession requirements of the store and region.
• Ensure colleagues understand and are motivated to deliver their part.
• Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
• Deliver an inspirational, improved, and consistent visual customer journey in‑store which inspires customers to shop and buy more often.

• Drive profitability and sales for the area through supporting the delivery of the Retail Plan and Store KPIs.
• Support delivery and embedding of the business transformation plan and change initiatives for the area.
• Deliver great standards and service by setting clear expectations with store colleagues.
• Create a culture of role‑modeling new digital ways of working and leadership behaviours.
• Build a multi‑skilled team, coaching and training the team to fully utilise all available tools.
• Deliver brilliant basics through the team.
• Seek customer feedback and take action to deliver improvement.
• Use data and insight to improve the in‑store experience, operation and performance.
• Support the delivery of Plan
  
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• Review individual performance through quality conversations, manage underperformance where required, and celebrate success.
• Recruit for the team, ensuring new starters have a brilliant onboarding experience.
• Deliver all line‑management activities in line with company process and policy.
• Build a working partnership with BIG, provide feedback and support the development of BIG reps.
• Deliver operational excellence to maximise product availability, minimise stock and cash loss.
• Ensure processes and tasks are delivered in line with business expectations and operating standards, allocating resources accordingly.
• Maintain a safe and legal store environment.
• Support visual merchandising updates across all launches, events and campaigns.

• Ability to lead a team to deliver excellent customer service and KPIs across the store.
• Create a culture that role‑models new digital ways of working and leadership behaviours.
• Strong understanding of commercial, visual, operational and people processes and systems.
• Use data and MI to identify commercial, visual, cost savings and customer opportunities to increase profit.
• Knowledge of VM principles.
• Digital capability and understanding and use of all systems.
• Knowledge of legal requirements across their area of accountability and the store.
• Understanding of people policies and performance management within a team.
• Ability to have difficult conversations with effective resolutions.
• Good communicator and listener who inspires and shares…