Centre Manager

JLL is recruiting for a part‑time Centre Manager at Northfield Shopping Centre in Birmingham.

To advance and contribute to the development of the asset management strategy and business objectives, and to play a central role in delivery of high and efficient standards of onsite management and care, maintaining the Centre’s position in the locality as a best‑in‑class, desirable, safe and progressive environment for retailers to trade in and customers to shop, visit and work in.

• Continue to improve the quality of the retail environment at the Centre
• Lead, develop and inspire the Centre Management team
• Work closely with the Landlord’s marketing consultant to optimise and ensure delivery of the marketing strategy
• Build and maintain effective relationships with all retailers in the scheme
• Work with the Centre Team on reporting and benchmarking of retailer performance and turnover within the Centre
• Undertake Annual Tenant/Occupier Surveys or more frequently as required
• Create an ambassadorial role in local industry business groups, Local Authority and community/civic stakeholder meetings including representing the Centre at local BIDs meetings and any other relevant association meetings
• Drive additional income generation via commercialisation activities in conjunction with the appointed commercialisation team and optimisation of net operating car park income
• Assume responsibility for the development and continual refinement of business plans to ensure outstanding business results delivered over time
• Annual Business Planning and quarterly reporting on performance
• Review opportunities for cost control and efficiencies
• Manage contractor/supplier relationships and key staff
• Overall responsibility for Health & Safety and Environmental Management

• Relevant Management experience gained within a high‑profile shopping centre environment
• Strong retail background and understanding and the ability to appreciate different retailers and the challenges they face
• Broad knowledge and approach to addressing the key business challenges facing the retail market and the Centre in the current environment and potential future trends
• A proven track record in managing onsite / in‑house management teams
• Experience of managing major CAPEX and service charge projects
• Demonstrate high degree of Technical competence (via degree or recognised diploma)
• Demonstrate ability to support change‑related initiatives and to determine what expertise and resources are required to resolve problems quickly and efficiently
• Detailed understanding of financial management, profit & loss, and IT skills
• Ability to communicate at board‑room level and contribute to identification and evaluation of potential solutions to the problems based on the facts, assessment of risk and awareness of desired business objectives

Mid‑Senior level

Part‑time

General Business and Engineering