Administrator​/Clerical Officer

As we are recruiting to several different roles, we can't list every task you will undertake, but these are an example of the kinds of things you will be responsible for:

• Provide great customer service to patients, staff, visitors and external partners. This will include answering phone calls, emails and face‑to‑face queries.
• Keep our electronic/manual records and databases in great shape through accurate inputting, scanning and filing.
• Coordinate and schedule appointments, meetings and events.
• Help our patients check in for their appointments, dealing with patient enquiries and ensuring follow‑up appointments are organised.
• Handle correspondence and communication with flair.
• Assist in the preparation of reports, presentations and other documents.

We want people who, through the work they do, really want to help us make a difference to patients and their families. Your kind, compassionate nature and your dedication to accuracy and organisation will help us ensure we have the right information in the right place at the right time and that everyone receives a great service.

• Communicate with a range of staff, patients and visitors to the Trust / Department.
• Provide a friendly and welcoming meet and greet to visitors and patients.
• Provide reception duties, welcoming patients, booking them into appointments.
• Utilise a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.
• Organising incoming and outgoing post, referring enquiries to appropriate person if necessary.
• Responding to external and internal telephone queries from staff / patients internal and external stakeholders.
• Producing letters, documents and correspondence.
• Filing and scanning of records, notes and reports accurately.
• Management of email systems.
• Organising clinics/booking appointments, activating and discharging appointments and managing waiting lists.
• Data Entry using Trust IT systems and appropriate packages ie MS Word and Excel.
• Ad hoc administrative duties as required.

Thanks for taking the time to view this advert; we're looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can.

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post.

Young People:
Please note a young person must be in part‑time education or training until they're 18. Therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.

Disclosure and Barring Service (DBS) checks:
If the role you've applied for requires a DBS check we will administer this on your behalf and the cost will be recovered from your salary, either as a one‑off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are – Basic DBS check £26.40, Standard DBS check £26.40 and Enhanced DBS check £54.40.

If you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions.

In line with guidance from the United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.

Our application video can help you understand how to complete it:
APPLICATION VIDEO LINK.